Before starting we do need some details to ensure no additional surveys are out to you in the post. This information validates you are a current customer.

Full Name

Post Code

Please enter your scores, answers and comments in the boxes provided

Customer Service

Rating         5= Excellent       1= Very poor

How have you found our customer service?

I was informed by e-mail that my order had been received

For the following question please answer Yes or No

I would recommend Jasmines Cards

I have recommended Jasmines Cards

I would use Jasmines Cards again

Delivery

Rating         5= Excellent       1= Very poor

My order was well packed

My order was delivered quickly

If your order was delayed were you informed to your satisfaction?

For the following question please answer Yes or No

Do you find the leaflets (enclosed with your order) useful?

Do you pass these onto friends & family ?

Customer Service & Delivery Additional Comments

Web Site

Rating         5= Excellent       1= Very poor

The web site is easy to use

There is sufficient information about the products

The website is regularly updated with new information

The products are grouped into the appropriate logical categories

Payments

Rating         5= Excellent       1= Very poor

The instructions on how to pay were clear

You feel safe using our payment methods

Would you like to be able to pay over the phone?

Web Site & Payment Additional Comments

Newsletters

For the following question please answer Yes or No

I receive a copy of the Monthly Newsletter

The Monthly newsletter is informative

I would prefer to receive the Newsletter in the post

Product Range

Rating         5= Excellent       1= Very poor

Jasmines Cards offers a good range of Crafting products

Jasmines Cards offers value for money

Newsletters & Product Range Additional Comments

Communication

Rating 5= Strongly agree       1= Strongly disagree

I am regularly informed of new products

I am regularly informed of special offers

For the following question please answer Yes or No

Would you like to receive more communication on products/offers

Would you like a follow-up e-mail to check your order has arrived?

Offers & Competitions

Rating 5= Strongly agree       1= Strongly disagree

I would like to see more special offers

I find the special offers useful

I would be interested in making big savings or having bundle deals on large purchases

For the following question please answer Yes or No

Do you find competitions such as Find Rudolph/Christmas Card Competition worthwhile?

Communication, Offers & Competitions Additional Comments

Projects

For the following question please answer Yes or No

Do you find the Project Pages useful?

Would you be interested in sharing your own projects on the web site?

How can we improve

Which other Craft Websites do you regularly use.  Please list your top 3

1 )

2 )

3 )

Products

What products don’t we currently stock that you would like to see.  Please list

1 )

2 )

3 )

4 )

5 )

Is there anything else that you would like to add?

Your final comments on this on-line survey or about your experience with Jasmines Cards

I am happy for my comments to be used on the Jasmines Cards web site.

Your personal details are not held on this web site nor do we pass on any of your details to third parties. We respect your privacy at all times and thank you for completing our on line survey

We are always looking to add new products to our site.  If you currently purchase Craft materials elsewhere, have you thought to ask if we can price match before you buy?  Give us a try before you purchase elsewhere this year.

Please take a moment to review your answers. If you are happy with all responses press the "Submit" button below.

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